Terms & Conditions

Please read these terms and conditions carefully before using our service. By using FreshMarket, you agree to be bound by these terms.

Last updated: January 2025
Version 1.0

1. Acceptance of Terms

By accessing and using FreshMarket's website, mobile application, or services, you accept and agree to be bound by the terms and provision of this agreement.

If you do not agree to abide by the above, please do not use this service.

2. Use License

Permission is granted to temporarily download one copy of the materials on FreshMarket's website for personal, non-commercial transitory viewing only.

  • This is the grant of a license, not a transfer of title
  • You may not modify or copy the materials
  • You may not use the materials for any commercial purpose or for any public display
  • You may not attempt to reverse engineer any software contained on the website
  • You may not remove any copyright or other proprietary notations from the materials

3. Service Description

FreshMarket provides an online platform for ordering groceries and other products for delivery to your specified address.

  • We reserve the right to modify or discontinue the service at any time
  • Product availability is subject to change without notice
  • We strive to provide accurate product information but cannot guarantee 100% accuracy
  • Delivery times are estimates and may vary based on location and circumstances

4. User Accounts

To access certain features of our service, you may be required to create an account.

  • You are responsible for maintaining the confidentiality of your account
  • You are responsible for all activities that occur under your account
  • You must provide accurate and complete information when creating an account
  • You must notify us immediately of any unauthorized use of your account
  • We reserve the right to terminate accounts that violate these terms

5. Orders and Payment

Order Process

  • All orders are subject to acceptance by FreshMarket
  • We reserve the right to refuse or cancel any order at our discretion
  • Order confirmation does not guarantee product availability
  • Prices are subject to change without notice

Payment Terms

  • Payment is due at the time of order placement
  • We accept various payment methods as listed on our website
  • All prices are in Indian Rupees (₹) unless otherwise specified
  • Taxes and delivery fees will be calculated and displayed at checkout

6. Delivery and Returns

Delivery

  • Delivery times are estimates and may vary
  • Someone must be available to receive the delivery
  • We will attempt delivery twice before returning items
  • Delivery fees apply as per our current pricing

Returns and Refunds

  • Returns must be initiated within 30 days of delivery
  • Items must be in original condition and packaging
  • Perishable items may have different return policies
  • Refunds will be processed to the original payment method

7. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the service.

  • We collect and use your information as described in our Privacy Policy
  • We implement appropriate security measures to protect your data
  • We do not sell your personal information to third parties
  • You have the right to access, update, or delete your personal information

8. Limitation of Liability

In no event shall FreshMarket, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages.

  • Our liability is limited to the amount you paid for the service
  • We are not responsible for any loss or damage to your property
  • We do not guarantee uninterrupted or error-free service
  • Some jurisdictions do not allow the limitation of liability

9. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any material changes by posting the new terms on this page.

  • Changes will be effective immediately upon posting
  • Your continued use of the service constitutes acceptance of the new terms
  • We recommend reviewing these terms periodically
  • If you disagree with the changes, you must stop using the service

10. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: legal@freshmarket.com

Phone: 1-800-FRESH-01

Address: FreshMarket Legal Department, Mumbai, India

Website: www.freshmarket.com/contact

By using FreshMarket, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them.

This document was last updated on January 1, 2025. For the most current version, please visit our website.